Contact Us

Welcome Sign-In | Join Now

Contact Us

Select a Topic

Art Collecting & Valuation

My Account

Auctions and Bidding

Payment and Delivery

Other

Below are some common answers to questions on the topic you selected:

Bidding Question

I raised my maximum bid and the current bid increased. How did that happen?
In most cases you cannot outbid yourself. However, there are two exceptions.

If you are tied with another bidder but are currently the high bidder because you placed the bid first, then if you place another bid to raise your maximum, the bid will increase automatically to protect itself against the tie bid.
If your current high bid is between bid increments and you place another bid, your bid will increase to the next round increment. For example, if you are high bidder at $101 and you increase your maximum bid, your bid would round up to $105. If your high bid is $100 rather than $101, the amount will not change (unless of course you are tied with another bidder).

I was outbid by less than a full increment. What happened?
It is entirely possible for someone to lose a lot in Internet bidding by less than a full bid increment. What happens is that the winning bidder will independently bid a small amount higher than the underbidder. Since a bidder is only required to bid at least the amount of the next highest increment, and since no one knows what anyone's maximum bid is other than their own, the current bid will rise possibly from well below the maximum bid to the lesser of the actual maximum made by the new high bidder and one increment above what the underbidder has bid.

In other words, if your maximum bid is $800 and the current bid is $310, a new bidder would be entitled to bid any amount of $320 or higher because the next increment above the current bid is $320. If the new bidder bids any amount above your maximum bid, he would then become the high bidder on the lot.

If you still have questions, please complete the form below and we will get back to you with the answers you need, or call our customer service department at 1-800-872-6467.

Questions in bold are required.

Comment/Question:

Personal Information:

Email Address:
Title / First Name:	/
Last Name:
Country:
Address:
Address (2nd):
City:
State: Province: County: State/Province/Region:
Postal Code:
Day Phone:	(Country Code - City Code - Phone Number)
Night Phone:
How did you hear about us?

E-mail Alerts:

Please include me in Heritage's free e-mail announcements.

Note: To ensure receipt of our emails, please add the HA.com domain or Bid@HA.com to your Contacts/Address book. More Information >>

Mailing Address: 3500 Maple Avenue Dallas, Texas 75219 Phone: 1-800-872-6467 Fax: 214-409-1425
Hours: Mon-Fri: 9 AM - 5 PM Saturday: 9 AM - 1 PM	Plan a Visit to Heritage

Heritage Auctions

Contact Us

Please Wait

Quality Consignments Wanted