As Chief Operating Officer, Paul Minshull’s responsibilities include integrating sales, personnel, inventory, security and MIS and managing a staff of over 500 people in multiple locations around the US and Europe. Heritage’s successful employee-suggestion program which was implemented by Paul has generated 200 or more ideas each month since 1995 and has helped increase employee productivity, expand business, and improve employee retention. Paul oversees the company’s highly-regarded IT department and has responsibility for Heritage’s Web development, now a significant portion of Heritage’s business model.  Major innovations include the Heritage Live online bidding platform and over 35,000 unique visitors a day to HA.com generating over $850m in annual sales.  As the first auction house that combined traditional floor bidding with active Internet bidding, the totally interactive systems have catapulted Heritage to the top collectible and Fine Art website (Forbes Magazine’s “Best of the Web”).  Paul joined Heritage in 1984 and since 1994 he has been the Chief Operating Officer for all Heritage companies and affiliates.